Terms & Conditions
Introduction
Welcome to SwiftPaw Logistics. These Terms & Conditions govern the use of our pet transportation services and website. By booking, accessing, or using our services, you agree to comply with and be bound by the terms outlined below.
Please read these Terms & Conditions carefully before using our services.
Services
SwiftPaw Logistics provides professional pet transportation and logistics services for domestic animals, including dogs, cats, puppies, kittens, and other approved companion pets.
All transportation services are subject to scheduling availability, route planning, operational limitations, and safety requirements.
Customer Responsibilities
Customers agree to provide accurate and complete information regarding:
- Pet breed, size, age, and temperament
- Health conditions or medical needs
- Pickup and delivery details
- Feeding instructions
- Emergency contact information
- Required travel documentation
Failure to provide accurate information may result in delays, cancellation, refusal of service, or additional charges.
Pet Health & Safety Requirements
For the safety of all animals during transportation:
- Pets must be healthy enough for travel
- Aggressive or dangerous animals must be disclosed in advance
- Sick or medically unstable pets may be refused transportation
- Vaccination or health records may be required depending on destination or travel conditions
SwiftPaw Logistics reserves the right to decline transportation if a pet is deemed unsafe for travel.
Transportation Conditions
While every effort is made to ensure timely transportation, delivery times are estimates and may be affected by:
- Traffic conditions
- Weather disruptions
- Road closures
- Safety concerns
- Mechanical issues
- Emergencies beyond operational control
Pet safety will always take priority over delivery speed.
Booking & Payments
Customers agree to:
- Provide valid payment information
- Pay all agreed transportation fees
- Review booking details before confirmation
Certain bookings may require advance deposits or partial prepayment to secure transportation scheduling.
Cancellations & Refunds
All cancellations and refund requests are subject to the company’s Refund & Cancellation Policy.
Refund eligibility may vary depending on:
- Cancellation timing
- Transportation preparation status
- Route scheduling
- Operational costs already incurred
Customer Conduct
Customers agree not to:
- Provide false or misleading information
- Use the service for illegal activities
- Transport prohibited animals
- Threaten, abuse, or harass company personnel
SwiftPaw Logistics reserves the right to refuse service for violations of these terms.
Limitation of Liability
SwiftPaw Logistics is committed to safe and professional transportation services. However, customers acknowledge that animal transportation involves certain unavoidable risks.
The company shall not be held liable for:
- Delays caused by external conditions
- Pre-existing medical conditions
- Stress-related pet behavior during travel
- Events outside reasonable operational control
Liability is limited to the extent permitted by applicable laws and regulations.
Emergency Situations
In the event of a medical or safety emergency involving a transported pet, SwiftPaw Logistics may seek veterinary attention when necessary and reasonable during transit.
Associated emergency costs may become the responsibility of the pet owner where applicable.
Website Use
Users agree to use the SwiftPaw Logistics website responsibly and lawfully. Unauthorized use, misuse, or attempts to interfere with website functionality may result in restricted access or legal action.
Intellectual Property
All website content, branding, logos, graphics, text, and design elements associated with SwiftPaw Logistics remain the property of the company and may not be copied, reproduced, or distributed without permission.
Privacy
Customer information is handled with care and used only for operational, scheduling, service, and communication purposes in accordance with applicable privacy standards.
Modifications to Terms
SwiftPaw Logistics reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website or transportation services constitutes acceptance of the most current version of these terms.
Agreement
By using SwiftPaw Logistics services, customers acknowledge that they have read, understood, and agreed to these Terms & Conditions.