At SwiftPaw Logistics, we understand that plans can change unexpectedly. Our goal is to provide fair, transparent, and customer-friendly cancellation and refund terms while ensuring proper scheduling and care for every pet transportation booking.

Please review the following policy carefully before confirming your reservation.

Cancellation Policy

Cancellations Made More Than 72 Hours Before Pickup

Customers who cancel their booking more than 72 hours before the scheduled pickup time may qualify for a partial or full refund, depending on the transportation arrangements already made.

Cancellations Made Within 72 Hours of Pickup

Bookings canceled within 72 hours of the scheduled pickup may be subject to a cancellation fee due to route planning, driver scheduling, and transportation preparation costs already incurred.

Same-Day Cancellations

Same-day cancellations or cancellations made after the driver has been dispatched are generally non-refundable.

Missed Pickups

If the customer is unavailable during the agreed pickup window without prior notice, the booking may be considered a missed appointment and cancellation charges may apply.

Refund Policy

Eligible Refund Situations

Refunds may be considered under the following circumstances:

All refund requests are reviewed individually to ensure fairness and accuracy.

Non-Refundable Situations

Refunds may not be issued for:

Delays & Unexpected Circumstances

Pet safety is always our highest priority. In rare situations involving severe weather, road closures, emergencies, or safety concerns, transportation schedules may change.

Such delays do not automatically qualify for refunds, but our team will always work to provide updated timelines and the best possible service solution.

Booking Modifications

Customers may request changes to:

Modification requests are subject to scheduling availability and operational approval.

Deposits & Advance Payments

Certain transportation bookings may require advance deposits to secure scheduling and route availability. Deposits may be partially refundable depending on the timing of cancellation and trip preparation status.

Customer Responsibility

Customers are responsible for providing:

Failure to provide accurate information may affect eligibility for refunds or cancellations.

Policy Updates

SwiftPaw Logistics reserves the right to update or modify this Refund & Cancellation Policy at any time to improve operational efficiency and customer service standards.

Continued use of our services indicates acceptance of the latest policy terms.